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Find answers to common questions, browse our documentation, or get in touch with our support team.
Frequently Asked Questions
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Billing & Plans
Can I change plans later?
Yes! You can upgrade or downgrade your plan at any time. When you upgrade, you'll be prorated for the remainder of your billing cycle. When you downgrade, the change takes effect at the start of your next billing period.
What happens if I exceed my email limit?
We'll notify you when you're approaching your limit. You can either upgrade to a higher plan or purchase additional emails as a one-time add-on. We'll never stop your emails without warning.
Is there a free trial?
Our Free plan is free forever with 3,000 emails per month. For paid plans, we offer a 14-day free trial so you can test all features before committing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and can arrange invoicing for Enterprise customers.
Do you offer annual discounts?
Yes! When you pay annually, you get a 20% discount compared to monthly billing. That's like getting 2+ months free.
Can I get a refund?
We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact us within 30 days of purchase for a full refund.
General
What is PII protection and how does it work?
PII (Personally Identifiable Information) protection automatically scans your email content before sending. It detects sensitive data like social security numbers, credit card numbers, and medical information, then blocks or warns you based on your settings.
Can I use Veil Mail for both transactional and marketing emails?
Yes! Veil Mail is designed to handle both. Send transactional emails through our API and manage marketing campaigns with our visual editor, audience segmentation, and A/B testing features.
How do I verify my sending domain?
After adding your domain in the dashboard, we provide DNS records for SPF, DKIM, and DMARC. Add these to your DNS provider, and our system automatically verifies them within minutes.
What email providers do you support?
We currently use SendGrid as our primary delivery provider, known for high deliverability rates. Enterprise customers can request additional provider options.
Is there a free trial?
Yes! Our Free plan includes 3,000 emails per month with full PII protection. You can upgrade anytime as your needs grow.
Still need help?
Our support team is here to help. Reach out and we'll get back to you as soon as possible.